Refund Policy

Smart Promo LLC ("Company," "we," "our," or "us") is committed to transparency and fair business practices. This Refund Policy explains the conditions under which refunds may be issued for services purchased through our website.

By purchasing our services, you agree to this Refund Policy.

1. Nature of Services

Smart Promo LLC provides professional accounting and financial services as outlined on our website. All services are delivered on a one-time payment basis, unless otherwise agreed in writing.

We do not offer subscription-based or automatic recurring billing unless explicitly stated.

2. Advance Payment Requirement

Full payment is required before the commencement of services. Payment confirms acceptance of:

• The agreed service scope
• Pricing structure
• Delivery timelines
• Applicable policies and terms

3. Refund Eligibility

Refunds may be considered only if:

• A written request is submitted within a 30-day return period from the completion of services
• A written request is submitted before service work has begun (for unstarted services)
• No substantial time or resources have been allocated
• The request complies with agreed service terms

Refund requests must be submitted via email to: info@smart-promollc.us

4. Non-Refundable Situations

Refunds will not be issued for:

• Services that have already started or been completed
• Digital deliverables that have been sent or accessed
• Change of mind after work has commenced
• Delays caused by failure to provide required information
• Dissatisfaction unrelated to the agreed scope of work

5. Partial Refunds

In limited circumstances, partial refunds may be granted at our sole discretion if services are terminated before full completion. Any work already performed will be deducted from the refundable amount.

6. Refund Processing

If approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on the payment provider and financial institution
• Transaction fees, where applicable, may be non-refundable

7. Chargebacks and Payment Disputes

Clients are encouraged to contact us directly to resolve concerns before initiating a chargeback or payment dispute. Unauthorized or fraudulent chargebacks may result in service suspension and recovery actions.

8. No Guarantee of Specific Results

Smart Promo LLC does not guarantee specific financial, operational, or business outcomes. Refunds are not based on business performance or expectations beyond the agreed service scope.

9. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised effective date.

10. Contact Information

For refund inquiries or questions regarding this policy, please contact:

Smart Promo LLC
Phone: +1 (713) 919-9690
Email: info@smart-promollc.us
Address: 18026 BARTON RIDGE LN RICHMOND, TX 77407
Website: smart-promollc.us